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ORD Airport Info
O’Hare is a major hub for United Airlines (including United Express), which is the largest airline at O’Hare, carrying over 45% of all passengers passing through the airport. Carrying 15.2 million passengers annually, O’Hare is United’s second largest hub after Houston’s George Bush Intercontinental Airport. American Airlines (including American Eagle) has the second largest operation at O’Hare, carrying 37.08% of passengers. O’Hare is American Airlines’ second-largest hub, after Dallas/Fort Worth International Airport. O’Hare is also a hub for regional carrier Air Choice One as well as a focus city for Spirit Airlines.
O’Hare provides a secure area with dimmed lights, cots, pillows, blankets, and toiletries for passengers stranded overnight
O’Hare has four numbered passenger terminals with nine lettered concourses and a total of 182 aircraft gates. Two or more additional terminal buildings are envisioned; there is the possibility of a large terminal complex for the west side of the field, with access from I-90 and/or the Elgin-O’Hare Expressway, if the runway reconfiguration is completed and passenger numbers require additional terminals.
All international arrivals at O’Hare (except flights from destinations with border preclearance) arrive at Terminal 5, as the other terminals do not have Customs facilities. Some airlines, such as United Airlines, American Airlines, Iberia and Lufthansa, will deplane aircraft at Terminal 5 and then, after passengers are offloaded, taxi the planes to other terminals (Terminal 1 for United and Lufthansa, for example) for boarding. This is done at least in part to make connections for passengers transferring from domestic flights to international flights easier, since while Terminals 1, 2, and 3 have corridors that connect them on the sterile side, transferring to Terminal 5 requires exiting security, riding the Airport Transit System people mover, then reclearing security.
United Airlines Terminal 1, Concourse B
United Airlines Terminal 1, Concourse C
United Airlines Terminal 1, Concourse C
Terminal 1 houses most United Airlines flights, including all domestic and international mainline flights, as well as departures for a select number of Star Alliance partners, including Lufthansa and All Nippon Airways. A select number of United Express operations also use this terminal. However, because Terminal 1 lacks customs handling facilities, all international arrivals on these carriers (except from airports with Customs preclearance) deplane at
Terminal 5 and the aircraft are then towed back to Terminal 1 for departure. It has 50 gates on two concourses:
Concourse B – 22 gates
Concourse C – 28 gates
Concourses B and C are linear concourses located in separate buildings parallel to each other. Concourse B is adjacent to the airport roadway and houses passenger check-in, baggage claim and security screening on its landside and aircraft gates on its airside. Concourse C is a satellite terminal with gates on all sides, in the middle of the tarmac, and is connected to Concourse B via an underground pedestrian tunnel under the tarmac, lit with a neon light show, and an airy and very slow-tempo version of “Rhapsody in Blue”.
United also runs a post-security shuttle bus service between Concourse C (Gate C9) and Concourses E & F (Gate E2A) in Terminal 2. There are three United Clubs in Terminal 1: one on Concourse B near gate B6 on the same level as departures, one located in the basement near gate B18, and one on Concourse C near gate C16. There is also a United First International Lounge and United Arrivals Suite in Concourse C near gate C18.
Terminal 1 houses All Nippon Airways’s Chicago office.
Terminal 2 houses Air Canada and Delta Air Lines domestic flights (Delta’s seasonal flight to Paris operates from International Terminal 5 as the gates in Terminal 2 do not accommodate the Boeing 767-300ER normally assigned to that route). United Express also operates a number of flights from Terminal 2, but check-in for these flights is conducted in Terminal 1. There is a United Club in Concourse F near gate F4A, and a Delta SkyClub on Concourse E. United Continental Holdings, the parent company of United Airlines, is currently upgrading its facilities at Terminal 2, including constructing 10 new jet bridges for its United Express flights, reconfiguration of the holding rooms, and a newly constructed United Club as a replacement of the current club. US Airways previously operated flights from Terminal 2 until they began operating from Terminal 3 with its partner airline American. Check-in for US Airways still remains at Terminal 2. A Concourse D previously existed and served as the concourse for AirCal, Braniff, Continental, Eastern, Northwest Orient, Piedmont and United Express until it was demolished in 1988 to make room for the current Terminal 1 concourses.
Terminal 2 has 42 gates on two concourses:
Concourse E – 16 gates
Concourse F – 26 gates
American Airlines Terminal 3 Main Hall
Terminal 3 houses all American Airlines and US Airways operations (though US Airways check-in desks are in Terminal 2), as well as departures for oneworld alliance carriers Air Berlin, Iberia, Japan Airlines, and Qatar Airways. Also, unaffiliated domestic low-cost carriers operate in Terminal 3. Terminal 3 has 80 gates on four concourses:
Concourse G – 26 gates
Concourse H – 21 gates
Concourse K – 22 gates
Concourse L – 11 gates
Concourse G primarily houses American Eagle operations, while Concourses H and K house American’s mainline operations, and Concourse L, the previous home of Delta, now houses AmericanConnection flights, and has three gates used for mainline operations (L1, L8, and L10) as well as for codeshare partners Alaska Airlines and Westjet. Low-cost carriers Spirit Airlines, JetBlue, Virgin America and Air Choice One operate the odd-numbered gate side of Concourse L beginning at gate L3. Qatar Airways operates out of gate L10, Japan Airlines and Iberia operate out of gate K19 and Air Berlin operates out of gate H15 . There are two Admirals Clubs in Terminal 3: one located in the crosswalk area between gates H6 and K6, and a smaller one in Concourse G across from gate G8. American also has a Flagship Lounge located near gate K19.
Terminal 5 (International Terminal)
All international arrivals at O’Hare (Aer Lingus and Etihad as a preclearance uses Terminal 5 for arrivals) excluding flights from destinations with U.S. border preclearance) are processed at Terminal 5, which also handles most non-US carriers and certain domestic low-cost carriers (Delta is the only US carrier that uses Terminal 5 for its nonstop seasonal flight to Paris). Terminal 5 has 21 gates and is also designated as Concourse M.
Terminal 5 houses a number of airline lounges including the Aer Lingus Gold Circle Club, Air France Lounge, Alitalia Sala Freccia Alata, British Airways Lounge, Korean Air Lounge, SAS Business Lounge and Swiss Lounge. It also houses U.S. Customs and Border Protection at the arrival (lower) level. Terminal 5 underwent a $26 million renovation designed by A. Epstein and Sons International, Inc., which began in July 2012, features world-class dining and retail post-security – including many Chicago-based restaurants and brands – cutting edge design, and a re-engineered layout. The project was completed on April 4, 2014.